E-mail response time is the single best predictor of whether employees are satisfied with their boss, according to research by Duncan Watts, a Columbia University sociologist who is now a principal researcher for Microsoft Research. The longer it takes for a boss to respond to their e-mails, the less satisfied people are with their leader.1.

— Daniel H. Pink

Daniel H. Pink Quotes

Moral regrets sound like this: If only I’d done the right thing.

— Daniel H. Pink

Foundation regrets arise from our failures of foresight and conscientiousness. Like all deep structure regrets, they start with a choice. At some early moment, we face a series of decisions. One set represents the path of the ant. These choices require short-term sacrifice, but in the service of a long-term payoff. The other choices represent the path of the grasshopper. This route demands little exertion or assiduousness in the short run, but risks exacting a cost in the long run.

— Daniel H. Pink

At the heart of all boldness regrets is the thwarted possibility of growth.

— Daniel H. Pink

The lesson is plain: Speak up. Ask him out. Take that trip. Start that business. Step off the train.

— Daniel H. Pink

And the most common harm was bullying. Even decades later, hundreds of respondents deeply regretted mistreating their peers.

— Daniel H. Pink

But the most common negative emotion – and the second most common emotion of any kind – was regret. The only emotion mentioned more often than regret was love.

— Daniel H. Pink

Self-compassion begins by replacing searing judgment with basic kindness.

— Daniel H. Pink

First, we can distance through space. The classic move is known, unsurprisingly, as the “fly-on-the-wall technique.

— Daniel H. Pink

The second way to self-distance is through time. We can enlist the same capacity for time travel that gives birth to regret to analyze and strategize about learning from these regrets.

— Daniel H. Pink

The third method of self-distancing, as Julius Caesar and Elmo teach us, is through language. Kross, Ayduk, and others have carried out some fascinating research concluding that “subtle shifts in the language people use to refer to themselves during introspection can influence their capacity to regulate how they think, feel, and behave under stress.

— Daniel H. Pink

Perhaps you’re familiar with the First Law of Holes: “When you find yourself in a hole, stop digging.” And perhaps you’ve ignored this law.

— Daniel H. Pink

The psychological concept is known as “escalation of commitment to a failing course of action.” It’s one of the many cognitive biases that can pollute our decisions.

— Daniel H. Pink

We don’t always agree on the boundaries between those domains. But when we forsake what we believe is sacred for what we believe is profane, regret is the consequence.

— Daniel H. Pink

Happiness is love. Full stop.

— Daniel H. Pink

3. Study self-compassion.

— Daniel H. Pink

If our lives are the stories we tell ourselves, regret reminds us that we have a dual role. We are both the authors and the actors. We can shape the plot but not fully. We can toss aside the script but not always. We live at the intersection of free will and circumstance.

— Daniel H. Pink

Mentally subtract positive events. To take the hurt out of a regret, try a mental trick made famous in the 1946 movie It’s a Wonderful Life. On Christmas Eve, George Bailey stands on the brink of suicide when he’s visited by Clarence, an angel who shows George what life in Bedford Falls would be like had he never been born. Clarence’s technique is called “mentally subtracting positive events.

— Daniel H. Pink

If you have a broken heart, it means you have done something big enough and important enough and valuable enough to have broken your heart.

— Daniel H. Pink

The Regret Optimization Framework holds that we should devote time and effort to anticipate the four core regrets: foundation regrets, boldness regrets, moral regrets, and connection regrets. But anticipating regrets outside these four categories is usually not worthwhile.

— Daniel H. Pink

A life of obligation and no opportunity is crimped. A life of opportunity and no obligation is hollow. A life that fuses opportunity and obligation is true.

— Daniel H Pink
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