Listen to the customer’s complaint and act fast.
They encouraged me to always look for the good in people instead of assuming the worst and trying to find fault.
A touch of the jitters sharpens the mind, gets the adrenaline flowing and helps you to focus.
Success is more than luck. You have to believe in yourself and make it happen.
It’s so much better, where possible, to try and forgive offenders and give them a second chance, just like my mother and father did so often with me as a child.
Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming “Wow! What a ride!
Developing mental toughness isn’t just about being resilient – it’s about accessing your reserve tank when you think you just can’t go any further.
The way to become a great leader is to look for the best in people – seldom criticise – always praise.
Never do anything if it means you can’t sleep at night.’ It’s a good rule to follow.
Some you win and some you lose. Be glad when you win. Don’t have regrets when you lose.
Try everything once. Except incest and folk dancing.’ Sir Thomas Beecham.
Whenever you are setting up a new project, the most important thing is to surround yourself with people who are better than yourself, have different skills and a healthy combination of enthusiasm and experience.
And once we decide to do something, we should never look back, never regret it.
I was in a round the world hot-air balloon race. Before I left, I wrote a long letter to my children, in case I didn’t return. I started the letter by saying, ‘Dear Holly and.
The first thing that has to be recognized is that one cannot train someone to be passionate – it’s either in their DNA or it’s not.
Success for me is whether you have created something that you can be really proud of.
We call this the spirit of Ubuntu, that profound African sense that we are human only through the humanity of other human beings.
If you aren’t having fun, you are doing it wrong. If you feel like getting up in the morning to work on your business is a chore, then it’s time to try something else.
It’s easy. Make every second count.
The key enterprising skills I used when first starting out are the very same ones I use today: the art of delegation, risk-taking, surrounding yourself with a great team and working on projects you really believe in.
If I had to give one reason why I have been fortunate enough to experience some success, it would be my knack of bringing together wonderful people.