No one can make you serve customers well. That’s because great service is a choice.
Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don’t work for you, you work for them.
All good performance starts with clear goals.
Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
The best minute you spend is the one you invest in people.
Customer service is not a department, it’s everyone’s job.
None of us is as smart as all of us.
Customer service should not be a department, customer service is everyone’s job.
Perpetual prosperity comes to those who help others.
When you stop learning you stop growing.
Anything worth doing does not have to be done perfectly – at first.
As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
Unexpressed good thoughts aren’t worth squat!
All leaders are permanent learners.
Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
I never use notes, they interfere with me.
The most important habit is solitude, quiet time. People who enter their day by taking 45 minutes or an hour for themselves – meditation, prayer, inspirational reading, taking a walk – before they go for it in the real world do best.
How many of you would put in front of your house a sign that says gun-free zone?
Spouses often point out each other’s deficiencies. Instead, we should be each other’s motivator. My husband touches my spirit, and I try my best to motivate him, too.
Have I done what is really important today?
Help People Reach Their Full Potential Catch Them Doing Something Right.