Customer service shouldn’t just be A department, it should be the entire company.
SEO expertise is a core need for today’s online businesses.
I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
What’s the best way to build a brand for the long term? In a word: culture.
Problems are just mile markers. Each one we pass means we’ve gotten better.
Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
You’ve gotta love the game. To become really good, you need to live it and sleep it.
There’s a difference between knowing the path and walking the path.
If you have more than 3 priorities then you don’t have any.” – Jim Collins.
We must all learn not only to not fear change, but to embrace it enthusiastically and, perhaps even more important, encourage and drive it.
It’s important to constantly challenge and stretch yourself, and not be stuck in a job where you don’t feel like you are growing or learning.
Act weak when strong, act strong when weak. Know when to bluff.
No matter what your past has been, you have a spotless future.
Never outsource your core competency.
When you walk with purpose, you collide with destiny. – BERTICE BERRY.
I failed my way to success. – THOMAS EDISON.
So there are no experts in what we’re doing. Except for us: we are becoming experts as we do this. And for anyone we bring on board, the best expertise they can bring is expertise at learning and adapting and figuring new things out – helping the company grow, and in the process they will also be growing themselves.
Someone broke into my car last night. Nothing worth taking, car is actually less of a mess now. I should schedule this monthly.
Continual Learning Educate yourself. Read books and learn from others who have done it before. Learn by doing. Theory is nice, but nothing replaces actual experience. Learn by surrounding yourself with talented players. Just because you win a hand doesn’t mean you’re good and you don’t have more learning to do. You might have just gotten lucky. Don’t be afraid to ask for advice.
Yet no matter how much better we get, we’ll always have hard work to do, we’ll never be done, and we’ll never get it right.
Be humble: “In the beginner’s mind there are many possibilities, but in the expert’s mind there are few.” – Shunryu Suzuki.