Social media changes the relationship between companies and customers from master and servant, to peer to peer.
Give yourself permission to make the story bigger.
We are surrounded by data, but starved for insights.
No one comes to your website to be entertained. They have questions they think you can answer. Content answers questions.
This is the bar your content has to clear on social: “Are you more interesting to me than my wife?”
There is a very fine line between listening and stalking.
Smart marketing is about help not hype.
Social media allows big companies to act small again.
Stop trying to be amazing and start being useful.
Inspiration doesn’t respond to meeting requests. You can’t schedule greatness.
There’s a lot of fear-mongering about “losing control” of your brand online, when, in fact, you’ve got control over as much as you always have: how you present your business and how you act.
The biggest benefit of doing an interview podcast is the relationships you build.
In social media marketing, average is no longer adequate.
Never build your content ship on rented land.
When brands talk about themselves in real time, it’s just boring faster.
The goals of content are consumption, then behavior. The goals of social are participation, then behavior.
Customers are ninjas now. They are stealthily evaluating you right under your nose.
Hugging your haters is not a cost. It’s a profit center.
In today’s world, meaningful differences between businesses are rarely rooted in price or product, but instead in customer experience.
What if instead of trying to be amazing you just focused on being useful? What if you decided to inform, rather than promote?
Remember, people rarely discuss adequate experiences.