It’s all taking the customer’s money and giving him exactly what he wants and then leaving him poorer than when he started.
These false images are deflated so rapidly and completely you’re bound to be very discouraged very soon if you’ve derived your gumption from ego rather than Quality.
I suppose you could call that a personality. Each machine has its own, unique personality which probably could be defined as the intuitive sum total of everything you know and feel about it. This personality constantly changes, usually for the worse, but sometimes surprisingly for the better, and it is this personality that is the real object of motorcycle maintenance.
An experiment is a failure only when it also fails adequately to test the hypothesis in question, when the data it produces don’t prove anything one way or another.
What the classical formalists meant by the objection “Quality is just what you like” was that this subjective, undefined “quality” he was teaching was just romantic surface appeal. Classroom popularity contests could determine whether a composition had immediate appeal, all right, but was this Quality? Was Quality something that you “just see” or might it be something more subtle than that, so that you wouldn’t see it at all immediately, but only after a long period of time?
They contain no matter,” I continue, “and have no energy and therefore, according to the laws of science, do not exist except in people’s minds.
Quality is just the focal point around which a lot of intellectual furniture is getting rearranged.
Peace of mind isn’t at all superficial, really,” I expound. “It’s the whole thing. That which produces it is good maintenance; that which disturbs it is poor maintenance. What we call workability of the machine is just an objectification of this peace of mind. The ultimate test’s always your own serenity. If you don’t have this when you start and maintain it while you’re working you’re likely to build your personal problems right into the machine itself.
I read a sentence or two, wait for him to come up with his usual barrage of questions, answer them, then read another sentence or two. Classics read well this way.
The dictum that Science and its offspring, technology, are “value free,” that is, “quality free,” has got to go.
The way to solve the conflict between human values and technological needs is not to run away from technology. That’s impossible. The way to resolve the conflict is to break down the barriers of dualistic thought that prevent a real understanding of what technology is – not an exploitation of nature, but a fusion of nature and the human spirit into a new kind of creation that transcends both.
Now there was an alternative explanation: people disagreed about Quality because some just used their immediate emotions whereas others applied their overall knowledge.
After a while you may find that the nibbles you get are more interesting than your original purpose of fixing the machine.
The man who suffers a heart attack and is taken off the train at New Rochelle has had all his static patterns shattered, he can’t find them, and in that moment only Dynamic Quality is available to him. That is why he gazes at his own hand with a sense of wonder and delight.
Quality is the continuing stimulus which causes us to create the world in which we live. All of it. Every last bit of it.” Religion isn’t invented by man. Men are invented by religion. Men invent responses to Quality, and among these responses is an understanding of what they themselves are.
Zen is the “spirit of the valley”, not the mountaintop. The only Zen you find on the tops of mountains is the Zen you bring up there.
No one is fanatically shouting that the sun is going to rise tomorrow. They know it’s going to rise tomorrow. When people are fanatically dedicated to political or religious faiths or any other kinds of dogmas or goals, it’s always because these dogmas or goals are in doubt.
The real University, he said, has no specific location. It owns no property, pays no salaries and receives no material dues. The real University is a state of mind. It is that great heritage of rational thought that has been brought down to us through the centuries and which does not exist at any specific location.
Peace of mind isn’t at all superficial to technical work. It’s the whole thing. That which produces it is good work and that which destroys it is bad work. The specs, the measuring instruments, the quality control, the final check-out, these are all means toward the end of satisfying the peace of mind of those responsible for the work. What really counts in the end is their peace of mind, nothing else.
The answer doesn’t seem to satisfy him. But he can’t seem to say what’s wrong with it.
I just think that their flight from and hatred of technology is self-defeating. The Buddha, the Godhead, resides quite as comfortably in the circuits of a digital computer or the gears of a cycle transmission as he does at the top of a mountain or in the petals of a flower. To think otherwise is to demean the Buddha – which is to demean oneself. That is what I want to talk about in this Chautauqua.