Bezos includes one more chair that remains empty. It’s there to remind those assembled who’s really the most important person in the room: the customer.
The longer it takes for a boss to respond to their e-mails, the less satisfied people are with their leader.
Anytime you’re tempted to upsell someone else, stop what you’re doing and upserve instead. Don’t try to increase what they can do for you. Elevate what you can do for them.
People born in the fall and winter are more likely to be larks;.
He preserved the union and freed the slaves.
Nineteen centuries ago, the Greek Stoic philosopher Epictetus said, “Nature hath given men one tongue but two ears, that we may hear from others twice as much as we speak.
Good improvisers seem telepathic; everything looks prearranged. This is because they accept all offers made.”9.
Wikipedia’s triumph seems to defy the laws of behavioral physics.
Report cards are not a potential prize, but a way to offer students useful feedback on their progress. And Type I students understand that a great way to get feedback is to evaluate their own progress.
A world of flat organizations and tumultuous business conditions – and that’s our world – punishes fixed skills and prizes elastic ones.
That sleepless guy wasn’t a hero. He was a fool.
Montessori Schools. Dr. Maria Montessori developed the Montessori method of teaching in the early 1900s after observing children’s natural curiosity and innate desire to learn.
An object in motion will stay in motion, and an object at rest will stay at rest, unless acted on by an outside force.
Today, the defining skills of the previous era – the “left brain” capabilities that powered the Information Age – are necessary but no longer sufficient. And the capabilities we once disdained or thought frivolous – the “right-brain” qualities of inventiveness, empathy, joyfulness, and meaning – increasingly will determine who flourishes and who flounders.
In the middle, we relax our standards, perhaps because others relax their assessments.
Motivation is deeply personal and only you know what words or images will resonate with you.
The most successful people, the evidence shows, often aren’t directly pursuing conventional notions of success. They’re working hard and persisting through difficulties because of their internal desire to control their lives, learn about their world, and accomplish something that endures.
If you’re a boss, understand these two patterns and allow people to protect their peak.
The Power of Breaks, the Promise of Lunch, and the Case for a Modern Siesta.
This is the nature of mastery: Mastery is an asymptote. You.