You must be very patient, very persistent. The world isn’t going to shower gold coins on you just because you have a good idea. You’re going to have to work like crazy to bring that idea to the attention of people. They’re not going to buy it unless they know about it.
You don’t hire for skills, you hire for attitude. You can always teach skills.
If you’re crazy enough to do what you love for a living, then you’re bound to create a life that matters.
If the employees come first, then they’re happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It’s not one of the enduring green mysteries of all time, it is just the way it works.
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can’t change their DNA.
A company is stronger if it is bound by love rather than by fear.
I’ve found that many of the greatest ideas surface in bars because that’s where many people cultivate inspiration.
The essential difference in service is not machines or ‘things.’ The essential difference is minds, hearts, spirits, and souls.
Hire for attitude, train for skill.
If employees aren’t satisfied, they won’t promote the product we need.
Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding.
If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.
I’m here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I’ve never had a really serious venereal disease.
Power should be reserved for weightlifting and boats, and leadership really involves responsibility.
You have to treat your employees like customers.
I’ve always been able to make erroneous decisions very quickly.
The tragedy of our time is that we’ve got it backwards, we’ve learned to love techniques and use people.
I learned it by doing it, and I was scared to death.
Wild Turkey whiskey and Philip Morris cigarettes are essential to the maintenance of human life!
The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.