Companies don’t give job security. Only satisfied customers do.
A leader’s job is to look into the future and see the organization, not as it is, but as it should be.
If work is just going in every day and getting a check, it’s an ugly life. When you can make work a meaningful purpose, you’ve hit the jackpot for people.
Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.
Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.
An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.
The team with the best players usually does win – this is why you need to invest the majority of your time and energy in developing your people.
Ideally, the star will be replaced within eight hours. This sends the message that no single individual is bigger than the company.
The most important job you have is growing your people, giving them a chance to reach their dreams.
One of the jobs of a manager is to instill confidence, pump confidence into your people. And when you’ve got somebody who’s raring to go and you can smell it and feel it, give ’em that shot.
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.
Leaders relentlessly upgrade their team, using every encounter as an opportunity to evaluate, coach, and build self-confidence.
You got to be rigorous in your appraisal system. The biggest cowards are managers who don’t let people know where they stand.
Protecting underperformers always backfires.
I believe social responsibility begins with a strong, competitive company. Only a healthy enterprise can improve and enrich the lives of people and their communities.
Great leaders love to see people grow. The day you are afraid of them being better than you is the day you fail as a leader.
If you have a reputation as a big, stiff bureaucracy, you’re stuck.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
When employees underperform, a leader tells them so.
The best thing workers can bring to their jobs is a lifelong thirst for learning.