It doesn’t do much good to have a quality image, whether it’s with the facility or whether it’s with the merchandise, if you don’t have real quality people taking care of your customers.
When employees are happy, they are your very best ambassadors.
I think the biggest single thing that causes difficulty in the business world is the short-term view. We become obsessed with it. But it forces bad decisions.
If you’re going to say to all the people that you’re working with, ‘We want you to treat the customers honestly; don’t lie and don’t cheat,’ it is somewhat hypocritical if you’re not following the same rules.
You destroy the initiative of the working people if they don’t feel they have a fighting chance to be a part of the American Dream.
Paying your employees well is not only the right thing to do but it makes for good business.