People who take risks are the people you’ll lose against.
We expect teachers to handle teenage pregnancy, substance abuse, and the failings of the family. Then we expect them to educate our children.
People are going to be most creative and productive when they’re doing something they’re really interested in.
Apple no longer builds any products. When I was there, people used to call Apple “a vertically integrated advertising agency,” which was not a compliment.
Innovation has never come through bureaucracy and hierarchy. It’s always come from individuals.
I believe that crisis really tends to help develop the characer of an organisation.
In many cases, jobs that used to be done by people are going to be able to be done through automation. I don’t have an answer to that. That’s one of the more perplexing problems of society.
The Japanese always started with the market share of components first. So one would dominate, let’s say, sensors, and someone else would dominate memory, and someone else hard drives and things of that sort.
As a brand marketer, I’m a big believer in ‘branding the customer experience,’ not just selling the service.