Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
There is no such thing as a minor lapse of integrity.
Celebrate what you want to see more of.
If a window of opportunity appears, don’t pull down the shade.
If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me, Inc. To be in business today, our most important job is to be head marketer for the brand called You.
The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.
The simple act of paying positive attention to people has a great deal to do with productivity.
Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
Excellence comes from human beings doing things of value that customers find memorable.
If you love your company and love what you do, you will serve your customers better-period!
The new idea either finds a champion or it dies. No ordinary involvement with a new idea provides the energy required to cope with the indifference and resistance that change provokes.
Public Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark.