Half the world is composed of people who have something to say and can't, and the other half who have nothing to say and keep on saying it.
Most people do not listen with the intent to understand; they listen with the intent to reply.
Listen to many, speak to a few.
Words are, in my not-so-humble opinion, our most inexhaustible source of magic. Capable of both inflicting injury, and remedying it.
Talk to someone about themselves and they’ll listen for hours.
The best way to keep one's word is not to give it.
The most important thing in communication is to hear what isn’t being said.
In true dialogue, both sides are willing to change.
Communication is a skill that you can learn. It’s like riding a bicycle or typing. If you’re willing to work at it, you can rapidly improve the quality of every part of your life.
To be persuasive we must be believable; to be believable we must be creditable; to be credible we must be truthful.