Southwest Airlines is successful because the company understands it’s a customer service company. It also happens to be an airline.
Time is free, but it’s priceless. You can’t own it, but you can use it. You can’t keep it, but you can spend it. Once you’ve lost it you can never get it back.
A dream is just a dream. A goal is a dream with a plan and a deadline.
If you believe, as I do, that your employees truly are your most valuable asset, you will do whatever you can to help them do their jobs as well as possible.
The bridge between wishing and accomplishing is discipline.
I believe that visualization is one of the most powerful means of achieving personal goals.
The life of a startup is full of ups and downs, an emotional roller coaster ride that you can’t quite imagine if you’ve spent your whole career in a corporation.
Failures don’t plan to fail; they fail to plan.
Decide what your priorities are and how much time you’ll spend on them. If you don’t, someone else will.
Life doesn’t come with an instruction manual for success, so Darren Hardy has written one for you. The Compound Effect shows you how small, smart choices add up to transform your life.
Deep down inside of all of us is the power to accomplish what we want to, if we’ll just stop looking elsewhere.
Believe in yourself, even when no one else does.
Worrying about the past or the future isn’t productive. When you start chastising yourself for past mistakes, or seeing disaster around every corner, stop and take a breath and ask yourself what you can do right now to succeed.
You can win more friends with your ears than with your mouth. People who feel like they’re being listened to feel accepted and appreciated. They feel like they’re being taken seriously and what they say really matters.
Pale ink is better than the most retentive memory.
It’s nice to be important, but more important to be nice. You don’t know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you.
Exploring how you could make a bad situation worse can sometimes tell you what not to do.
When you’re fired, you’re rejected. It’s as simple as that.
You do not get what you want. You get what you negotiate.
Give your subconscious a chance to work by turning your brain off from time to time. Don’t focus on work or solving problems constantly.