The customer deserves to receive exactly what we have promised to produce – a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.
The cost of quality is the expense of doing things wrong.
You don’t have to be noisy to be effective.
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Eliminating what is not wanted or needed is profitable in itself.
Successful people breed success.
A rule to live by: I won’t use anything I can’t explain in five minutes.
Improving quality requires a culture change, not just a new diet.
It is always cheaper to do the job right the first time.
If we deliver on time, but the product has defects, we have not delivered on time.
Most things don’t work like they are supposed to work.
It isn’t what you find, it’s what you do about what you find.
If you don’t know what the defect level is, how do you know when to get mad?
The great discoveries are usually obvious.
When in doubt, delete it.
Being convinced one knows the whole story is the surest way to fail.
It is not possible to know what you need to learn.
You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Selecting the right person for the right job is the largest part of coaching.