Our worst comes out when we behave like robots or professionals.
Great work is done by people who are not afraid to be great.
You have to be able to risk your identity for a bigger future than the present you are living.
An organsation’s results are determined through webs of human commitments, born in webs of human conversations.
We don’t realize how much we create reality through language. If we say that life is hard, it will be hard.
I made my own assessment of my life, and I began to live it. That was freedom.
I never told a victim story about my imprisonment. Instead, I told a transformation story – about how prison changed my outlook, about how I saw that communication, truth, and trust are at the heart of power.
When trust improves, the mood improves.
But every company of the future is going to be in the business of exquisite care – which means quick turnaround time and convenience. To deliver exquisite care, you need an organization that coordinates well and listens well.
Hope is the raw material of losers.
A feel-good style can be a symptom of unawareness or lack of caring.
We live in an extraordinary time.