Success and profitability are outcomes of focusing on customers and employees, not objectives.
Help young people. Help small guys. Because small guys will be big. Young people will have the seeds you bury in their minds, and when they grow up, they will change the world.
If you don’t give up, you still have a chance. And when you are small, you have to be very focused and rely on your brain, not your strength.
I believe in two principles: Your attitude is more important than your capabilities. Similarly, your decision is more important than your capabilities!
The very important thing you should have is patience.
Always let your employees come to work with a smile.
You never know how much you can do in your life.
We will make it because we are young and we will never, never give up.
Giving up is the greatest failure.
If there are nine rabbits on the ground and you want to catch one, just focus on one.
Never ever compete on prices, instead compete on services and innovation.
My job is to help more people have jobs.
Alibaba is an ecosystem that helps small business to grow.
My dream was to set up my own e-commerce company. In 1999, I gathered 18 people in my apartment and spoke to them for two hours about my vision. Everyone put their money on the table, and that got us $60,000 to start Alibaba. I wanted to have a global company, so I chose a global name.
I don’t want people in China to have deep pockets but shallow minds.
Luck is very important. Of course you can’t wait for luck, because it won’t come. While you start a journey, luck may eventually come to you.
I would love to if someone would lend me the money.
The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.
Global vision, local win.
Change the world is maybe Obama’s job.
When I am myself, I am happy and have a good result.