Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.
Starbucks is in my blood. It is such a part of me that letting it unravel simply was not an option.
Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.
Starbucks has changed the rules of engagement for the music industry.
I’m optimistic about the country; I’m optimistic about the American people.
I’m much more concerned about America than the Democratic Party.
I was taken by the power that savoring a simple cup of coffee can have to connect people and create community.
Cutting prices or putting things on sale is not sustainable business strategy.
Beverages have to be created. And they’re created by looking at what trend is in, say, the fashion industry – what color’s hot right now.
At an early age, my mother gave me this feeling that anything is possible, and I believe that.
Anybody can leverage celebrity for profit.
Any business today that embraces the status quo as an operating principle is going to be on a death march.
Starbucks represents something beyond a cup of coffee.
Starbucks has a role and a meaningful relationship with people that is not only about the coffee.
Do I take criticism of Starbucks personally? Of course I do.
Europe has always represented a major strategic opportunity to achieve our goal of creating and building an enduring global brand.
Even though people are under economic pressure, they still want to support those brands with values that are compatible with their own.
I think if you’re an entrepreneur, you’ve got to dream big and then dream bigger.
I think growth covers up mistakes.
Customers have different need states and life experiences.