There’s this myth that has been exacerbated by others that Starbucks means a $4 cup of coffee, which is not true.
My parents really wanted me to get out of New York, be exposed to other people, other ways of life.
My kids probably started drinking coffee in their late teens.
Most business people today are not going to invest in the uncertainty that exists in America.
Managing and navigating through a financial crisis is no fun at all.
Managing a business, small or large, today requires an extremely disciplined, thoughtful approach with regard to the pressure that people are under.
It’s ironic that no matter where I go, I meet people from Brooklyn. I’m proud of that heritage. It’s where I’m from, who I am.
In the 1960s, if you were a blue collar worker or uneducated, and you had an injury on the job, the company basically dismissed you.
If you don’t love what you’re doing with unbridled passion and enthusiasm, you’re not going to succeed when you hit obstacles.
Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.
Our history is based on extending the brand to categories within the guardrails of Starbucks.
People around the world, they want the authentic Starbucks experience.
The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.
The response to the Starbucks brand has been phenomenal in our international markets.
The lifeblood of job creation in America is small business, but they can’t get access to credit.
The challenge of the retail business is the human condition.
Success in the United States is not an entitlement in China. You have to go there and earn it, and earn it the right way.
Starbucks is in my blood. It is such a part of me that letting it unravel simply was not an option.
Starbucks is committed to evolving and enhancing our customer experience with innovative and wholesome food offerings.
I’m optimistic about the country; I’m optimistic about the American people.