Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they’ll treat the customers right. And if customers are treated right, they’ll come back.
The four most important words in the English language are, “What do you think?” Listen to your people and learn.
If customers are treated right, they’ll come back.
Ninety percent of our managers started in the hourly ranks or started in the lower ranks.