Change is vital, improvement the logical form of change.
Every man must decide for himself whether he shall master his world or be mastered by it.
No man can climb the ladder of success without first placing his foot on the bottom rung.
The public is not greatly interested in saving a little money on a purchase at the expense of service.
In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow’s point of view.
Too many would-be executives are slaves of routine.
We can serve our customers well only if our buying jobs are right. You cannot sell if you haven’t ordered wanted goods into your store.
The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
Salesmanship, too, is an art; the perfection of its technique requires study and practice.
My definition of an executive’s job is brief and to the point. It is simply this: Getting things done through other people.
Courteous treatment will make a customer a walking advertisement.
No serious-minded man should have time for the mediocre in any phase of his living.
No business can succeed in any great degree without being properly organized.
There’s no better friend to any merchant than a fair competitor.
A store’s best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
Do not primarily train men to work. Train them to serve willingly and intelligently.
It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
Luck is always the last refuge of laziness and incompetence.
No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn’t.
Men are not great or small because of their material possessions. They are great or small because of what they are.