The optimist, as you probably know, is a person who, when he wears out his shoes, just figures he’s back on his feet.
A scientific discovery is also a religious discovery. There is no conflict between science and religion. Our knowledge of God is made larger with every discovery we make about the world.
It takes time to save time.
Passion and love for a brand and its consumers sustain us. For how can we ever devote our continued highest energy to something if we don’t believe in it passionately.
Fear and creativity don’t mix well.
You are allowed to do this – don’t worry about the rules, don’t worry about getting into trouble, your job is to take care of the customer. Your job is to make the person leave happy.
The world moves for love; it kneels before it in awe.
By action and reaction do we become strong or weak, according to the character of our thoughts and mental states. Fear is the deadly nightshade of the mind.
To me, lighting really sets the mood for a room. A 40 watt bulb in a cheap lamp is the same as a 40 watt bulb in an expensive one.
America’s drug problem is not going to be solved in courtrooms or legislative hearing rooms by judges and politicians. It will be solved in living rooms and dining rooms and across kitchen tables – by parents and families.
At least 25% of the money Americans spend on health care is wasted.
Women have come a long way over the past 20 years, but in substance abuse and addiction, women have come the wrong way.
Were Moses to go up Mount Sinai today, the two tablets he’d bring down with him would be aspirin and Prozac.
There are no free lunches on welfare.
Teams are successful when they are focused, have a short cycle time, and are supported by the executives.
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they’ll treat the customers right. And if customers are treated right, they’ll come back.
The four most important words in the English language are, “What do you think?” Listen to your people and learn.
If customers are treated right, they’ll come back.
Ninety percent of our managers started in the hourly ranks or started in the lower ranks.
We must remember that a right lost to one is lost to all.