The secret to successful hiring is this: look for the people who want to change the world.
The only constant in the technology industry is change.
You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.
If there wasn’t any competition, I’d be very worried, because it would mean we were not doing very well.
We believe in the art of war. We are trying to get our competition to attack us with angry, virulent energy, so we can transform that into larger market share.
Life grows relative to one’s investment in it.
Most of all, I discovered that in order to succeed with a product, you must truly get to know your customers and build something for them.
The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company’s products and brand in real time. Companies need to join the conversation.
The elites – or managers in companies – no longer control the conversation. This is how insurrections start.
I think a critical part of being successful in our industry is having a beginner’s mind.
There is no finish line when it comes to system reliability and availability, and our efforts to improve performance never cease.