Until we can manage time, we can manage nothing else.
When a subject becomes totally obsolete we make it a required course.
Organizations are no longer built on force, but on trust.
Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
The fewer data needed, the better the information. And an overload of information, that is, anything much beyond what is truly needed, leads to information blackout. It does not enrich, but impoverishes.
There is a point of complexity beyond which a business is no longer manageable.
Success always obsoletes the very behavior that achieved it.
It’s amazing how many things busy people are doing that never will be missed.
Every single social and global issue of our day is a business opportunity in disguise.
Rank does not confer privilege or give power. It imposes responsibility.
Innovation is the specific tool of entrepreneurs, the means by which they exploit change as an opportunity for a different business or a different service.
Your first and foremost job as a leader is to take charge of your own energy and then help to orchestrate the energy of those around you.
The most effective way to manage change is to create it.
What can I contribute that will significantly affect the performance and the results of the institution I serve?
My greatest strength as a consultant is to be ignorant and ask a few questions.
Meetings are a symptom of bad organization. The fewer meetings the better.
Universities won’t survive. The future is outside the traditional campus, outside the traditional classroom. Distance learning is coming on fast.
Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the ‘naturals,’ the ones who somehow know how to teach.
During periods of discontinuous, abrupt change, the essence of adaptation involves a keen sensitivity to what should be abandoned – not what should be changed or introduced. A willingness to depart from the familiar has distinct survival value.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.