Innovation is the specific tool of entrepreneurs, the means by which they exploit change as an opportunity for a different business or a different service.
Your first and foremost job as a leader is to take charge of your own energy and then help to orchestrate the energy of those around you.
The most effective way to manage change is to create it.
What can I contribute that will significantly affect the performance and the results of the institution I serve?
My greatest strength as a consultant is to be ignorant and ask a few questions.
Meetings are a symptom of bad organization. The fewer meetings the better.
Universities won’t survive. The future is outside the traditional campus, outside the traditional classroom. Distance learning is coming on fast.
Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the ‘naturals,’ the ones who somehow know how to teach.
During periods of discontinuous, abrupt change, the essence of adaptation involves a keen sensitivity to what should be abandoned – not what should be changed or introduced. A willingness to depart from the familiar has distinct survival value.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
Business has only two basic functions – marketing and innovation.
Innovation opportunities do not come with the tempest but with the rustling of the breeze.
An effective executive builds on strengths – their own strengths, the strengths of superiors, colleagues, subordinates, and on the strength of the situation.
You can either take action, or you can hang back and hope for a miracle. Miracles are great, but they are so unpredictable.
Nothing is less productive than to make more efficient what should not be done at all.
To make knowledge productive, we will have to learn to see both forest and tree. We will have to learn to connect.
Today knowledge has power. It controls access to opportunity and advancement.
The productivity of work is not the responsibility of the worker but of the manager.
Strategy is a commodity, execution is an art.