It is possible to commit no mistakes and still lose. That is not a weakness; that is life.
You cannot change your future, but you can change your habits, and surely your habits will change your future.
Quality is pride of workmanship.
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
Uncontrolled variation is the enemy of quality.
Improve quality, you automatically improve productivity.
I suppose the one quality in an astronaut more powerful than any other is curiosity. They have to get some place nobody’s ever been.
You need to surround yourself with quality human beings that are intelligent and have a vision.
Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.
Skills are cheap. Passion is priceless.
Before you speak, ask yourself, is it kind, is it necessary, is it true, does it improve the silence?
Leadership is an action, not a position
Good software, like wine, takes time.
You can’t do kaizen just once or twice and expect immediate results. You have to be in it for the long haul.
There is an indomitable quality within the human spirit that cannot be destroyed; a face deep within the human personality that is impregnable to all assaults.
Cost is more important than quality but quality is the best way to reduce cost.
To be successful, you have to have quantity of quality.
Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.
Steadfastness is a noble quality, but unguided by knowledge or humility, it becomes rashness, or obstinacy.