E-mail response time is the single best predictor of whether employees are satisfied with their boss, according to research by Duncan Watts, a Columbia University sociologist who is now a principal researcher for Microsoft Research. The longer it takes for a boss to respond to their e-mails, the less satisfied people are with their leader.1.
Pitches that rhyme are more sublime.
In a world where anybody can find anything with just a few keystrokes, intermediaries like salespeople are superfluous. They merely muck up the gears of commerce and make transactions slower and more expensive.
I call time-outs like these “vigilance breaks” – brief pauses before high-stakes encounters to review instructions and guard against error.
The freedom they have to do great work is more valuable, and harder to match, than a pay raise – and employees’ spouses, partners, and families are among ROWE’s staunchest advocates.
Breaks are not a sign of sloth but a sign of strength.
The problem is that our corporate, government, and education cultures are configured for the 75 or 80 percent of people who are larks or third birds. Owls are like left-handers in a right-handed world – forced to use scissors and writing desks and catcher’s mitts designed for others. How they respond is the final piece of the puzzle in divining the rhythms of the day.
Each of us has a “chronotype” – a personal pattern of circadian rhythms that influences our physiology and psychology.
We simply don’t take issues of when as seriously as we take questions of what.
Metaphor is the lifeblood of all art.” – TWYLA THARP.
If you believed in the “mediocrity of the masses,” as he put it, then mediocrity became the ceiling on what you could achieve.
Say it with me now, brothers and sisters: Lunch is the most important meal.
Jobs that offer autonomy but little challenge bore us.
If you’ve got an extra minute left, send someone – anyone – a thank-you e-mail.
Bezos includes one more chair that remains empty. It’s there to remind those assembled who’s really the most important person in the room: the customer.
The longer it takes for a boss to respond to their e-mails, the less satisfied people are with their leader.
Anytime you’re tempted to upsell someone else, stop what you’re doing and upserve instead. Don’t try to increase what they can do for you. Elevate what you can do for them.
People born in the fall and winter are more likely to be larks;.
He preserved the union and freed the slaves.
Nineteen centuries ago, the Greek Stoic philosopher Epictetus said, “Nature hath given men one tongue but two ears, that we may hear from others twice as much as we speak.