Smiling can be a competitive advantage. It makes everyone feel better and every situation brighter.
I never learned the rules in the first place. To change the game is at the heart of what Virgin stands for, so the company culture has always been: “Don’t sweat it: rules were meant to be broken.”
Those people who spend their time working on things they love are usually the ones enjoying life the most. They are also the ones who dared to take a risk and chase their dreams.
There are quite a few things I’ve done that even I thought might have been one step too far. But if you are willing to make a fool of yourself and make people smile, as long as you do it with a sense of fun, you can get away with it.
By working hard, by making the right moves, you can create your own luck, I think. But certainly luck plays a part.
Oh God, I’ve got to do this today.
If you can make peoples lives a lot better, you’ve got a really good business.
If people are jumping down people’s throats all the time, in the end, they’ll just shrivel up like a flower shrivels up that’s not watered.
The extraordinary thing about the record industry is how success can take off without warning.
Never look back in regret – move on to the next thing.
Good customer service begins at the top. If your senior people don’t get it, even the strongest links further down the line can become compromised.
As a leader of people, you have to be a great listener, a great motivator, be very good at praising and bringing out the best in people.
Be authentic and organic. It can’t be forced or it won’t work. And most importantly, have fun.
When people warn me against doing something once my mind is made up, I grow increasingly determined to try it.
It’s obviously incredibly important to keep the body fit in order to keep the mind fit, and be able to find time for friends.
If you are glass half empty type of person, maybe you just haven’t been holding the right glass.
Many assume my business success has brought me happiness. But the way I see it, I am successful because I am happy.
There is so much to be learned from listening to people’s hopes, frustrations, and points of view.
I think business needs to have a heart and to have a heart a company must be more than just a moneymaking machine.
No failure means no risk, which means nothing new.