Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.
It always pays off to focus on things that will make you feel proud. Remember this during every difficult decision you face.
I’d like to see the government back a programme of research into the medical properties of cannabis and I do not object to its responsible use as a recreational relaxant.
It is the satisfaction of doing it for yourself and motivating others to work with you in bringing it about. It is about the fun, innovation, creativity with the rewards being far greater than purely financial.
It’s never easy to set up any business, but it comes back to determination and drive and the love of what you do!
I rely far more on gut instinct than researching huge amounts of statistics.
In business, as in life, all that matters is that you do something positive.
Set impossible challenges. Then catch up with them.
I believe that drudgery and clock-watching are a terrible betrayal of that universal, inborn entrepreneurial spirit.
I drink about 30 cups of tea a day. I’m a complete tea addict.
My biggest motivation? Just to keep challenging myself. I see life almost like one long University education that I never had – everyday I’m learning something new.
Records are made to be broken. It is in man’s nature to continue to strive to do just that.
My number one rule in business, and in life, is to enjoy what you do. Running a business involves long hours and hard decisions; if you don’t have the passion to keep you going, your business will more than likely fail. If you don’t enjoy what you are doing, then you shouldn’t be doing it.
The quality of business communications has become poorer in recent years as people avoid phone calls and face-to-face meetings, I can only assume, in some misguided quest for efficiency.
When you’re first thinking through an idea, it’s important not to get bogged down in complexity. Thinking simply and clearly is hard to do.
Listen. Take the best. Leave the rest.
I’ve never sued anybody, though there have been one or two occasions I’ve wanted to strangle one or two people.
Chance favors the prepared mind. The more you practice, the luckier you become.
I have always lived my life by thriving on opportunity and adventure. Some of the best ideas come out of the blue, and you have to keep an open mind to see their virtue.
Spend more time smiling than frowning and more time praising than criticizing.