Effective listening is a professional achievement-achieved only through hard work.
If there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
Statistically and emotionally, I believe that the way I can be of help to society is by doing what I know and what I’ve been good at.
I urge you to set a tough, quantitative target for adding “differentiators” as I call them, to every service you provide.
The ‘value added’ for most any company, tiny or enormous, comes from the Quality of Experience provided.
The selfish leader will attempt to lead others for their own gain and for the detriment of others.
The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
Listen while you can, so that you can lead when you must.
If you’re a leader, your whole reason for living is to help human beings develop – to really develop people and make work a place that’s energetic and exciting and a growth opportunity, whether you’re running a Housekeeping Department or Google. I mean, this is not rocket science.
Give a lot, expect a lot, and if you don’t get it, prune.
Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
One percent improvement in 1,000 things is better than 1,000% improvement in one thing.
If silly things were not done, intelligent things would never happen.
Entrepreneurs have no memories. They take on the world with a completely fresh view.
Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered.
Perception is all there is. If the customer think he’s right, he’s right.
Innovation comes only from readily and seamlessly sharing information rather than hoarding it.
The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
An ability to embrace new ideas, routinely challenge old ones, and live with paradox will be the effective leader’s premier trait.