Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
I’d rather spend money on things that improve the customer experience than on marketing.
To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
Studies find top 3 most stressful moments in people’s lives: death, divorce, and properly pronouncing “Worcestershire sauce.”
Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
Most companies are very quick to hire and slow to fire, when really it should be the other way around.
Get the culture right, and everything else just falls into place.
Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly...
For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
A great brand is a story that never stops unfolding.
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
Don’t play games that you don’t understand, even if you see lots of other people making money from them.
A lot of people realize “I don’t have to work in this job that I’m miserable at every year, or every day, and I don’t have to live in, for example, New York City where it’s super expensive and if I live somewhere else that is less expensive and could pursue my passion like, I can afford to do that.”
Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.