There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
Stop chasing the money and start chasing the passion.
Your culture is your brand.
Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.
Customer service shouldn’t just be A department, it should be the entire company.
Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
I’d rather spend money on things that improve the customer experience than on marketing.
To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.
Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
Studies find top 3 most stressful moments in people’s lives: death, divorce, and properly pronouncing “Worcestershire sauce.”
Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
Most companies are very quick to hire and slow to fire, when really it should be the other way around.
Get the culture right, and everything else just falls into place.
Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly...
For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
A great brand is a story that never stops unfolding.
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.