Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
It is not enough to do your best, you must know what to do, and then do your best.
There is no substitute for knowledge.
Management of outcomes may not be any more than a skill. It does not require knowledge.
People learn in different ways: reading, listening, pictures, watching.
Quality comes not from inspection, but from improvement of the production process.
It would be a mistake to export western management to a friendly country.
Put a good person in a bad system and the bad system wins, no contest.
We should work on our process, not the outcome of our processes.
Manage the cause, not the result.
It is not necessary to change. Survival is not mandatory.
Learning is not compulsory; it’s voluntary. Improvement is not compulsory; it’s voluntary. But to survive, we must learn.
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
Defects are not free. Somebody makes them, and gets paid for making them.
Shrink, shrink variation, to reduce the loss.
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
Whenever there is fear, you will get wrong figures.
Quality starts in the boardroom.