You can expect what you inspect.
The most valuable “currency” of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader’s highest priority.
In God we trust; all others bring data.
Each system is perfectly designed to give you exactly what you are getting today.
Divide responsibility and nobody is responsible.
We are being ruined by the best efforts of people who are doing the wrong thing.
Management by results – like driving a car by looking in rear view mirror.
A leader knows who is outside of the system and needs special help.
If you do not know how to ask the right question, you discover nothing.
You do not install quality; you begin to work at it.
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
A leader’s job is to help his people.
A bad system will beat a good person every time.
If you wait for people to come to you, you’ll only get small problems. You must go and find them. The big problems are where people don’t realize they have one in the first place.
All models are wrong; some models are useful.
Does experience help? NO! Not if we are doing the wrong things.
Management does not know what a system is.
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, “Figuring out how to think about the problem”.
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
I think that people here expect miracles. American management thinks that they can just copy from Japan-but they don’t know what to copy!