People work in the system. Management creates the system.
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
The worker is not the problem. The problem is at the top! Management!
Rational behavior requires theory. Reactive behavior requires only reflex action.
Zero defects is a super highway going down the tube.
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
Experience by itself teaches nothing.
Uncontrolled variation is the enemy of quality.
There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
Competition should not be for a share of the market-but to expand the market.
A system must be managed. It will not manage itself.
All anyone asks for is a chance to work with pride.
The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
Mere allocation of huge sums of money for quality will not bring quality.
Any manager can do well in an expanding market.
You should not ask questions without knowledge.
The emphasis should be on why we do a job.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
A man who knows not his limitations is of no use to anyone.
A leader must have knowledge. A leader must be able to teach.