Hard work and best efforts will not by themselves dig us out of the pit.
He that would run his company on visible figures alone will in time have neither company nor figures.
The most basic problem is that performance appraisals often don’t accurately assess performance.
The main difference between service and manufacturing is the service department doesn’t know that they have a product.
Monetary rewards are not a substitute for intrinsic motivation.
Everyone is a customer for somebody, or a supplier to somebody.
The individual has been crushed by our style of management today.
If someone can make a contribution to the company he feels important.
I am not reporting things about people. I am reporting things about practices.
People need to know what their jobs are.
People care more for themselves when they contribute to the system.
The customer invents nothing. New products and new services come from the producer.
The most important things cannot be measured.
Retroactive management emphasizes the bottom line.
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
Plants don’t close from poor workmanship, but from poor management.
The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
The aim proposed here for any organization is for everybody to gain – stockholders, employees, suppliers, customers, community, the environment – over the long term.
To copy is to invite disaster.