When people try to do what they can not do, they wish to give up.
When we cooperate, everybody wins.
When a worker has reached a stable state, further training will not help him.
We should be guided by theory, not by numbers.
Judging people does not help them.
Without questions, there is no learning.
One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
You must have a supplier relationship of constant improvement.
Learn the basics of analytics and people will love you. If you don’t have time to learn, hire someone.
You do not find knowledge in a dictionary, only information.
You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
You can not plan to make a discovery. You do not plan innovation.
It does not happen all at once. There is no instant pudding.
Innovation comes from people who take joy in their work.
Improve quality, you automatically improve productivity.
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
Management’s job is to know which systems are stable and which are not.
Lack of knowledge – that is the problem.
Hard work and best efforts will not by themselves dig us out of the pit.