You can’t build a reputation on what you are going to do.
Your most unhappy customers are your greatest source of learning.
Control Your Own Destiny or Someone Else Will.
Good is the enemy of great.
The key to successful leadership is influence, not authority.
The more credit you give away, the more will come back to you. The more you help others, the more they will want to help you.
If you are not willing to risk the unusual, you will have to settle for the ordinary.
It’s better to hang out with people better than you. Pick out associates whose behavior is better than yours and you’ll drift in that direction.
You only have to do a very few things right in your life so long as you don’t do too many things wrong.
Things don’t have to change the world to be important.
Perfection is not attainable, but if we chase perfection we can catch excellence.
In the business world, the rearview mirror is always clearer than the windshield.
Innovation is the only way to win.
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.
You’ve gotta keep control of your time, and you can’t unless you say no. You can’t let people set your agenda in life.
It is only by being bold that you get anywhere. If you are a risk-taker, then the art is to protect the downside.
Deciding what not to do is as important as deciding what to do.
Luck is the dividend of sweat. The more you sweat, the luckier you get.
Train people well enough so they can leave, treat them well enough so they don’t want to.
Games are won by players who focus on the playing field – not by those whose eyes are glued to the scoreboard.