There is only one boss: the customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else.
If one of our customers comes into the store without a smile, I’ll give them one of mine.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish.
Expenses should never exceed one percent of our purchases.
To succeed in this world, you have to change all the time.
Celebrate your success and find humor in your failures. Don’t take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
I pay low wages. I can take advantage of that. We’re going to be successful, but the basis is a very low-wage, low-benefit model of employment.
Great ideas come from everywhere if you just listen and look for them. You never know who’s going to have a great idea.
Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want – and a little more.
The goal as a company is to have customer service that is not just the best, but legendary.
Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.
If you don’t listen to your customers, someone else will.