Little kindness and courtesies are so important. In relationships, the little things are the big things.
When you really listen to another person from their point of view, and reflect back to them that understanding, it’s like giving them emotional oxygen.
The amateur salesman sells products; the professional sells solutions to needs and problems.
We hear a lot about identity theft when someone takes your wallet and pretends to be you and uses your credit cards. But the more serious identity theft is to get swallowed up in other people’s definition of you.
Make small commitments and keep them. Be a light, not a judge. Be a model, not a critic. Be a part of the solution, not the problem.
A long, healthy, and happy life is the result of making contributions, of having meaningful projects that are personally exciting and contribute to and bless the lives of others.
Prepare your mind and heart before you prepare your speech. What we say may be less important than how we say it.
It is possible to be busy-very busy-without being very effective.
The universal elements are integrity, vision, discipline, passion, governed by conscience. Conscience has been educated through studying and pondering the universal, timeless principles of all six major world religions.
Internal victories precede external victories.
Our greatest joy and our greatest pain comes in our relationships with others.
We must never be too busy to take time to sharpen the saw.
Our ultimate freedom is the right and power to decide how anybody or anything outside ourselves will affect us.
When the trust is high, you get the trust dividend. Investors invest in brands people trust. Consumers buy more from companies they trust, they spend more with companies they trust, they recommend companies they trust, and they give companies they trust the benefit of the doubt when things go wrong.
Free your heart from hatred – forgive. Free your mind from worries – most never happen. Live simply and appreciate what you have. Give more. Expect less.
Improve relationships with others by assuming that they can hear everything you say about them.
If you want to be trusted, be trustworthy.
How you treat the one reveals how you regard the many, because everyone is ultimately a one.
Most people think of leadership as a position and therefore don’t see themselves as leaders.
I am personally convinced that one person can be a change catalyst, a ‘transformer’ in any situation, any organization. Such an individual is yeast that can leaven an entire loaf. It requires vision, initiative, patience, respect, persistence, courage, and faith to be a transforming leader.