A thrilled customer is the most potent marketing asset your organization can leverage.
Bring the best of your Authentic Self to every opportunity.
Perhaps the most important marketing step any business can take is to discover a way to be different.
Create something people want to share.
Branding is the art of becoming knowable, likable and trustable.
The difference between Sales and Marketing is that Marketing owns the message and Sales owns the relationship.
Listening is the new prospecting.
Firms that draw commitment from customers and staff give them a way to sign up for something that can allow them to be their best self.
Develop a capacity for things like purpose, love, wonder, courage, and grace.