Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.
Know what your customers want most and what your company does best. Focus on where those two meet.
The secret to success in business, and in life, is to serve others. Put others first in all you do.
The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.
Choose to deliver amazing service to your customers. You’ll stand out because they don’t get it anywhere else.
Get your customers involved in your business. Make them your partners and they’ll never leave you.
The first step to success in any business is to ask your customers what they want.
Make it easy for your customers to talk to you.
Always give your customer something.
The best ideas in the world will accomplish nothing if you leave them on paper. Talk about them. Debate, discuss, argue. Put them into action. Then you can change the world.
The best listener is the one who really cares about the other person.
Focus your business on what you do best. Let everyone else worry about the rest.
Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.
To work best democracy needs a diversity of thoughts, ideas and expression. This is only possible with freedom and civility.