Differentiate with value or die with price.
There is no one way to Happiness. Happiness is the way! It’s inside your head FIRST and everyplace else second.
A person who seems to have all of the answers, usually isn’t listening.
When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
It seems to me that it’s actually harder to invent excuses than it is to get a sale.
Take more chances than you dare. You’ll make more sales than you expect. That’s the formula.
Some people serve with pride – because they ‘want to’ do and be their best; other people serve with disdain because they ‘have to’ do their job. Which person do you think will end up running the show?
Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?
Memorable customer service can only take place in a human-to-human situation.
The biggest reason that positive endings don’t happen is because employees are trained on policies and rules rather than principles.
Use your CRM to retain customers.
The secret to climbing up is to put your heart into your work.
It’s your thoughts behind the words you speak that create your attitude.
To be a great leader of people – inspire them to follow you, not your rules.
Courage is a self-inflicted quality that gains momentum every time you try it.
Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?
Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
Listening is the hard part. Listening is the important part. The hot button is in the prospect’s response.