The biggest reason that positive endings don’t happen is because employees are trained on policies and rules rather than principles.
Use your CRM to retain customers.
The secret to climbing up is to put your heart into your work.
It’s your thoughts behind the words you speak that create your attitude.
To be a great leader of people – inspire them to follow you, not your rules.
Courage is a self-inflicted quality that gains momentum every time you try it.
Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?
Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
Listening is the hard part. Listening is the important part. The hot button is in the prospect’s response.
The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.
Ignore the junk news – work on a worthwhile project, make a plan, or do something to enhance your life.
What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it’s also the definition of a negative attitude.
The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor.
I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
Great salespeople are relationship builders who provide value and help their customers win.
Trust is even more important than love.
Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.
If you want to be the best salesperson, first you must be the best person.