Ignore people who tell you ‘you can’t’ or try to discourage you.
Satisfied customers are apathetic. Loyal customers will be your advocate.
Your mental attitude is your motivation and your inspiration.
Negative people are worse than negative occurrences. The argument is over in ten minutes – the person may hang around for years.
If you don’t think you can do it, who will? You control the most important tool in success, your mind.
Create a story of WOW that will be retold.
Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.
Sales is survival, the best-prepared are most likely to survive.
Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
If you own the problem, you own the customer. If you lose the problem, you lose the customer. It’s that simple.
Random acts of kindness and the desire to do the best job possible lead to trust.
Differentiate with value or die with price.
There is no one way to Happiness. Happiness is the way! It’s inside your head FIRST and everyplace else second.
A person who seems to have all of the answers, usually isn’t listening.
When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
It seems to me that it’s actually harder to invent excuses than it is to get a sale.
Take more chances than you dare. You’ll make more sales than you expect. That’s the formula.
Some people serve with pride – because they ‘want to’ do and be their best; other people serve with disdain because they ‘have to’ do their job. Which person do you think will end up running the show?
Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?
Memorable customer service can only take place in a human-to-human situation.