Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It’s important to pay people fairly, but managers also should heap on congratulations and feed people’s souls.
Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.
Real communication happens when people feel safe.
As a manager the important thing is not what happens when you are there, but what happens when you are not there.
People who feel good about themselves produce good results.
The greatest leaders mobilize others by coalescing people around a shared vision.
Empowerment is all about letting go so that others can get going.
What we give our attention to, grows.
If becoming a high performing organization is the destination, leadership is the engine.
Your role as a leader is even more important than you might imagine. You have the power to help people become winners.
If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
The only job security you have today os your commitment to continuous personal improvement.
Honesty is telling the truth to ourselves and others. Integrity is living that truth.
If you want to know why your people are not performing well, step up to the mirror and take a peek.
Vision comes alive when everyone sees where his or her contribution makes a difference.
Learning is defined as a change in behavior. You haven’t learned a thing until you take action and use it.
Catching people doing things right is a powerful management concept.
Before something can become a habit it must first be practiced as a discipline.
We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.