For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
No one can make you serve customers well. That’s because great service is a choice.
Trying is just a noisy way of not doing something.
Catch someone doing something right.
Your game is only as good as your practice.
Leadership is not something you do to people. It’s something you do with people.
If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
Successful organizations have one common central focus: Customers.
Everyday do something in relation to everything that’s important to you.
If you don’t toot your own horn, someone else will use it as a spittoon.
Whether you like it or not, you will leave a leadership legacy.
I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.
It’s really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.
Good thoughts not delivered mean squat.
When you’re committed to something, you accept no excuses, only results.
Present thinking people kill the future.
The cure for too much to do is solitude and silence.
Nice guys may appear to finish last, but usually they are running a different race.
Take what you do seriously, but yourself lightly.
I absolutely believe in the power of tithing and giving back. My own experience about all the blessings I’ve had in my life is that the more I give away, the more that comes back. That is the way life works, and that is the way energy works.