Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
The Hoffman Process brings forth spiritual leadership in a person. It made my spirituality come alive. Through the Hoffman Process I actually brought my faith into my daily actions.
Don’t wait until people do things exactly right before you praise them.
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.
Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
Life is special when you reach out beyond yourself to be a true servant leader for others.
One of the deepest principles of life and leadership: it’s not about you.
Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
No one can make you serve customers well. That’s because great service is a choice.
Trying is just a noisy way of not doing something.
Catch someone doing something right.
Your game is only as good as your practice.
Leadership is not something you do to people. It’s something you do with people.
If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
Successful organizations have one common central focus: Customers.