Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don’t work for you, you work for them.
All good performance starts with clear goals.
Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
The best minute you spend is the one you invest in people.
Customer service is not a department, it’s everyone’s job.
None of us is as smart as all of us.
Customer service should not be a department, customer service is everyone’s job.
Help People Reach Their Full Potential Catch Them Doing Something Right.
A clear purpose will unite you as you move forward, values will guide your behavior, and goals will focus your energy.
When people don’t know what’s going on, it’s human nature for them to imagine a version that’s ten times worse than the truth!
Some of the greatest advances happen when people are bold enough to speak their truth and listen to others speak theirs.
Everyone Is A Potential Winner. Some People Are Disguised As Losers. Don’t Let Their Appearances Fool You.
Leaders empower individuals by building trust and coaching competence in their job roles and networking skills.
An effective leader must step back, look at the big picture, and make sure the important things are not being pushed out of the way by the seemingly urgent needs of the moment.
If you can’t tell me what you’d like to be happening,’ he said, ’you don’t have a problem yet. You’re just complaining. A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
Once leaders embrace the role of coach, they realize the weight of leadership is now balanced between themselves and their direct reports.
Anytime you use your influence to affect the thoughts and actions of others, you are engaging in leadership.
Remember, the best leaders are those who understand that their power flows through them, not from them.
As a collaborative leader, you support people in their work – you remove roadblocks and help them win.
To learn from the past is good, but to live there is a waste. To plan for the future is good, but to live there is a waste. You are happiest and most productive in life when you are living in the present.