The only things that evolve by themselves in an organization are disorder, friction and malperformance.
The only thing we know about the future is that it will be different.
Great wisdom not applied to action and behavior is meaningless data.
Marketing is not a function, it is the whole business seen from the customer’s point of view.
Don’t try to innovate for the future. Innovate for the present!
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.
The building of a personality beyond its normal limitations.
In areas where they are simply incompetent, smart executives don’t make decisions or take actions. They delegate.
It’s up to you to carve out your place, to know when to change course, and to keep yourself engaged and productive during a work life that may span some 50 years.
Until we can manage time, we can manage nothing else.
When a subject becomes totally obsolete we make it a required course.
Organizations are no longer built on force, but on trust.
Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
The fewer data needed, the better the information. And an overload of information, that is, anything much beyond what is truly needed, leads to information blackout. It does not enrich, but impoverishes.
There is a point of complexity beyond which a business is no longer manageable.
Success always obsoletes the very behavior that achieved it.
It’s amazing how many things busy people are doing that never will be missed.
Every single social and global issue of our day is a business opportunity in disguise.
Rank does not confer privilege or give power. It imposes responsibility.