Always trust people and they may let you down. Always distrust people and you have let them down.
If you haven’t given them your trust, you haven’t given them enough.
First be effective and then be efficient.
It’s fine to wait for an appropriate time, but it’s inappropriate to wait forever.
Procrastination is the beginning of poor performance.
Service is taking action to create value for someone else.
Reaching out takes nothing more than a smile.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Always aim for 100 percent and you’ll always know where to improve.
You do more for yourself when you forget yourself.
Be the mirror in which people admire their true potential.
Say it with words. Show it with action.
The bottom line is a by-product of taking care of your main product – your customers.
Are you moving forward, or just moving?
Plans turn promises into results and dreams into realities.
Only a well-oiled machine runs smoothly.
When something needs to be improved, take your medicine – fix it.
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
What you want to be defines what you become.
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?