The starting point is always now. The end is up to you.
You can’t stop change. Don’t let it stop you.
There’s no such thing as the very best. If you’re doing your best, it’s only because you haven’t yet found a way to do better.
Challenge your own status quo – before someone else does.
Let your imagination soar. What you can do for customers is more than you see today.
Let today’s strong performance be your starting point for tomorrow.
If you turn your back on a customer, you turn your back on success.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Good customers want good quality service. Great customers want it even more.
What you did in the past is how you got to today. What you do today is how you will get to the future.
Don’t let high-speed completely replace high-touch. Your customers may appreciate both.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
When a customer asks what no one else has ever asked, pay close attention.
Giving great service requires the right people and the right service tools.
Vision with action makes a powerful reality.
What’s possible today isn’t bound by what was possible yesterday, and is never a measure of what’s possible tomorrow.
Create a compelling service vision. When people want to, they will.
You can’t find what doesn’t exist, but you can create it.
Money has a fixed value. People can have unlimited value.
Enthusiastic service providers create enthusiastic customers.