Your approval gives others the confidence to serve, to learn, to try.
The most valuable person is the one who cherishes the value in others.
Intelligence is useful. Energy is valuable. Integrity is essential.
To see like a customer, be like a customer.
Compromise in your arguments, not in your expectations.
Make your service systems so strong that everyone looks like a genius.
Service skills are the foundation for your success.
Your profits reflect the success of your customers.
Your promise means more than the words you use to give it.
Do what’s right and you’ll never go wrong.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Instead of just asking ‘How did I do?’ ask ‘How can I do more?’
Preparation is good, but customers need results.
Make your upper limit, no limit.
A scattered effort is a poor effort.
Be confident enough to encourage confidence in others.
Are people being the least you expect of them, or the best they expect themselves to be?
Convince people and you win their minds. Inspire people and you win their hearts.
If you want to interest people, make them think. If you want to inspire people, make them feel.
Are you doing only what you must or doing all you can?