People don’t listen to understand. They listen to reply. The collective monologue is everyone talking and no one listening.
People are your most valuable asset. Only people can be made to appreciate in value.
Creating a warm, caring, supportive, encouraging environment is probably the most important thing you can do for your family.
Wisdom is your perspective on life, your sense of balance, your understanding of how the various parts and principles apply and relate to each other.
Interdependence is a higher value than independence.
Anything less than a conscious commitment to the important is an unconscious commitment to the unimportant.
Retire from your job but never from meaningful projects. If you want to live a long life, you need eustress, that is, a deep sense of meaning and of contribution to worthy projects and causes, particularly, your intergenerational family.
To set and work toward any goal is an act of courage.
We can never really change someone; people must change themselves.
More essential than working on attitudes and behaviors is examining the paradigms out of which those attitudes and behaviors flow.
Success in one role can’t justify failure in another.
If you focus on principles, you empower everyone who understands those principles to act without constant monitoring, evaluating, correcting, or controlling.
The place to begin building any relationship is inside ourselves, inside our circle of influence, our own character.
In many situations involving service recovery – the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.
Don’t get buried in the thick of thin things.
Synergy is what happens when one plus one equals ten or a hundred or even a thousand! It’s the profound result when two or more respectful human beings determine to go beyond their preconceived ideas to meet a great challenge.
Technology and tools are useful and powerful when they are your servant and not your master.
If we can’t make and keep commitments to ourselves as well as to others, our commitments become meaningless.
It takes a great deal of character strength to apologize quickly out of one’s heart rather than out of pity.
Without trust, the best we can do is compromise.